How does the Sugarplum Lane collection work?
Our hand-crafted exclusive pieces are made from the highest quality materials and are designed to celebrate significant and precious moments...from her first steps, to her wedding day—and beyond. Spanning a lifetime of memories, our sterling silver gifts can function as commemorative recollections of milestones passed, or as jewelry—however your daughter chooses. They're unique gifts for a daughter at any age because they speak to memories that never grow old.
Do your gifts come gift-wrapped? All pieces arrive wrapped in our signature Sugarplum Lane gift box and hand-made pouches. Small gift cards are included with every purchase. Gift cards are left outside the packed gift and inside the shipping box so they are easily accessible to the gift-giver.
What size chain do I buy? Sugarplum Lane recommends 14" chains for young girls, 16" for pre-teen girls and 18" or 20" chains for teenagers and adults.
What if I need advice or help with my purchase? A knowledgeable Sugarplum Lane representative is available for a personalized consultation to provide you with gift suggestions for all purchases. To contact us please call 800-617-9750. We want to make sure every gift is a treasure...every time.
How can I track an order I place on sugarplumlane.com? Sugarplum Lane will send you an email with your order confirmation as well as your tracking number. All packages must be signed for upon delivery. Sugarplum Lane will deliver to PO Boxes. To check on the status of an order or verify shipment, please reference the Sugarplum Lane email sent to you with your tracking information or login to your Sugarplum Lane profile and see order shipment details.
How long will it take to receive my purchase? Sugarplum Lane carries different shipping options for your benefit. Please choose which option you would like upon checkout.
Are prices on Sugarplum Lane gifts subject to change? The price of silver and precious metals fluctuate. Sugarplum Lane prices are subject to change without notice. Please expect to be charged the price for the Sugarplum Lane product you buy as it is listed on the day of purchase.
How can I make returns or exchanges? If your special girl isn't delighted with her gift, simply call to arrange an exchange. All products are accepted for credit or exchange in the U.S. if returned in saleable condition within 30 days, accompanied by a copy of the receipt along with your reason for return. If your piece is found to be damaged or defective in any way when delivered to you, please return it to us within 30 days. If an item is scratched, worn, or damaged Sugarplum Lane reserves the right to not process the return. To return or exchange your gift selection, please contact customer service at email@example.com call 800-617-9750.
Will I be charged sales tax on my purchase? Sugarplum Lane is required by law to charge local and state sales tax for orders shipped to states where we conduct business. Therefore, all Sugarplum Lane online and phone orders will include sales tax where such taxes are obligatory by the destination state. Sales tax will be added for orders shipped to Massachusetts.
What is the best way to care for Sugarplum Lane fine jewelry pieces? All SPL's pieces are sterling silver, 925. It is natural for silver to tarnish over time. However, when properly treated, silver will last generations. Sugarplum Lane Promise Boxes were created to house Sugarplum Lane pieces, keeping pieces clean and dust free. However, silver will eventually tarnish when coming in contact with skin, perfume, lotions, etc., either by being worn around the neck or by finger prints. Please do not use toothpaste or chemical dips on Sugarplum Lane . Some "dip" polishes contain harsh chemicals and should be avoided. Use a small amount of a quality brand of silver polish. Use a soft cloth or sponge to apply the polish; rub the piece gently but firmly, using straight, even strokes. Wash thoroughly, removing all the polish: then rinse well in warm water, dry thoroughly and buff gently with a soft cloth. These cleaning techniques will keep your sterling bright and shiny. When not wearing Sugarplum Lane pieces, please keep them in the Promise Box to help preserve their luster.
Why was Sugarplum Lane founded? The love in our founder's heart inspired her to start Sugarplum Lane: a grateful daughter herself, she wanted to help create something beautiful, to help bring fathers and daughters closer together. The Sugarplum Lane signature heart is a symbol of that special father daughter bond. She hopes Sugarplum Lane will help families celebrate, honor and strengthen father daughter relationships—and help preserve their shared moments for a lifetime.